Each item is carefully inspected and packaged so it arrives to you in excellent condition. Parcels are shipped through Australia Post and will be delivered as quickly and as safely as possible. This Delivery and Returns policy forms part of the Lumière Home website terms and conditions.
Shipping charges are standard in Australia and are added at checkout.
Products that are in stock will be dispatched the next business day. Delivery will usually be two to six business days. Deliveries can sometimes be delayed due to circumstances beyond our control, however, and delays due to Australia Post backglogs from the Covid-19 lockdowns may occur. When your product is dispatched you will receive an email containing a tracking number, so you can track the progress of your parcel
If you have any questions about this Statement, the practices of Lumière Home with respect to personal information or your dealings with this Website, you can contact us at firstname.lastname@example.org
We do not offer credit, exchange or refund for change of mind returns.
Items are carefully inspected and packaged before shipping. Damage during shipping is highly unlikely, but if this occurs, please contact us within two days of receiving them. Keep all the original packing material. We’ll investigate the fault or damage as soon as the returned items are received. To return a faulty or damaged product.
We do not accept returns or offer credit, exchange or refund on sale items.