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Frequently Asked Questions

How Do I Care for My Candles?

Candle Care & Safety
  • Keep the wick centred and trimmed to approx 5mm

  • Protect the surface of your candle even when not lit
  • Keep your candle away from children and pets
  • Stop burning your candle when approx 10mm of wax remains in the bottom of the jar
  • Don’t burn your candle for more than four hours at a time
  • Never leave a burning candle unattended
  • Don’t place your candle near soft furnishings or curtains
  • Keep candle away from children and pets
  • Keep your candle away from drafts and vents when lit
  • Never use water to extinguish candle
  • Never move candle when it’s lit ir when the wax is liquid

How Do I Care for My Reed Diffuser?

Diffuser Care & Safety
  • Place reed sticks in the oil and allow them to soak the fragrance for one hour
  • Flip the reeds after one hour to saturate the other ends
  • Flip reeds every time you notice the scent dispersing (usually weekly)

  • If the scent is too strong or you are using it in a small space, use less reeds
  • Do not light the diffuser reeds
  • Keep out of reach of children and pets

  • Place in an area where it will not be knocked over

  • If spilt, clean the area immediately as the liquid can damage surfaces
  • Keep away from electricals

Have more questions?

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