Privacy Policy
We value your privacy
As a consumer you are protected by strict privacy laws which govern the way in which we handle, collate and manage your personal information.
Your privacy matters to us and we will never share your information with a third party except where required to process a purchase, or as required under Australian Law.
Lumière does not sell or trade your personal information.
If you would like to know more about your rights under the Privacy Act, and how it applies to your dealings with Lumière, please contact us.
A copy of the Federal Government’s “National Privacy Principles” can also be downloaded at www.privacy.gov.au
What information is collected?
Lumière collects information required to process your transactions. This includes your name and address, telephone number and email address.
We do not keep a record of credit card numbers or sensitive financial information.
Where you have opted to subscribe to promotional communications, we will store your email address for the sole purpose of keeping you in touch with our latest products, services or promotions. You can opt out of receiving communications at any time.
From time to time we may also collect information regarding frequency of visits, the times and dates of visits or the site you from which you accessed Lumière. This information is anonymous and is only used for analysis and to help us improve your experience of our site.
Will my information be disclosed to third parties?
Lumière will never sell or trade your personal information.
We will never share your information with a third party except where required to process your transactions. To do so, we are required to provide information such as your name and address to postal services, couriers and SecurePay online payment gateway.
Under Australian Law, we are also required to disclose information at the request of law enforcement agencies where illegal activity is suspected.
Are my transactions secure?
All credit card transactions are processed by SecurePay, an internationally recognized secure payment system
Can I access my personal information?
You may request access to any of your personal information that we hold, at any time. To protect your privacy, we will require proof of identity before releasing any information.
Can I opt out of promotional communications?
All communications sent by Lumière include an option to unsubscribe to our mail outs.
Once you have nominated to unsubscribe, we will endeavour to remove you from our mailing lists within 24 hours.
Alternatively, contact us via email Lumière with “unsubscribe” in the subject line
How can I make a complaint?
All complaints are taken seriously and will be investigated.
Complaints should be directed to our customer service department via email or telephone.